Waiter/ess

RESTAURANT WAITER/ESS - NEW OPENING

Launching June 2023 - A fine-casual destination restaurant mixing modern British with tradition and an international accent. Buzzy and fast paced from morning to late, the menu which will include a market leading afternoon tea, showcase seasonal ingredients with provenance and sustainability at heart, perfect for an everyday treat, casual lunch, business meeting or celebratory dinner.

Salary: PS12 per Hour plus annual service charge anticipated in the region of PS1950

This role is for 20 hours per week

WHAT DO WE OFFER?

• Competitive Salary and Benefits package

• 28 days paid holiday increasing with service

• Exclusive perks through our online discount portal

• Access to leadership and development programmes through Hilton University

• Exceptional Career opportunities

• Industry-leading Team Member discounts on hotel stays for you, your family and friends

• Wellbeing programmes to help you Thrive in the workplace

• Reward programmes, incentives and team member recognition, as well as long service awards

• 50% off in Hilton restaurants and bars (subject to individual outlets)

• Recommend a Friend incentive

• Uniforms provided and laundered complimentary

• Recognised as a 'Great Place to Work'

• Free meals on shift

JOB OVERVIEW

Waiters and Waitresses are responsible for welcoming and serving guests in a section of the restaurant.

• Are you passionate about creating memorable customer experiences?

• Do you love seeing customers enjoy a dish you've recommended?

• Are you a supportive and inclusive team member?

• Do you thrive in a fast-paced environment?

If so, this role is made for you!

KEY RESPONSIBILITIES

As a Waiter or Waitress, you will:

1.Exceptional Guest Experiences

• Welcome guests to build rapport and create a great first impression

• Know your menus and daily specials in detail, so you can advise guests on dishes, ingredients, portion sizes and beverage options when you take their orders

• Treat food allergies and dietary requirements with absolute seriousness

• Contribute to achieving restaurant revenue targets through upselling and personalised customer recommendations

• Communicate effectively with the culinary team and the bar team so that all orders are correct, well-presented and delivered on time

• Serve food, alcoholic and non-alcoholic beverages efficiently, following service sequences and restaurant standards

• Aim to exceed every guest's expectations, and take action to consistently offer high quality service

• Recognise repeat customers and their preferences, offering personalised customer service

• Take action to improve service when necessary and resolve complaints quickly, with support from your Supervisor when needed

2.Great Working Environment

• Work effectively with the restaurant team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members

3.Day-To-Day Essentials

• Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene

• Set up your section for service, and make sure that equipment, guest areas and work areas are kept clean and tidy throughout the shift

• Make sure that you record all transactions in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines

• Assist in restocking inventory and equipment

• Give feedback and suggestions to the restaurant leadership team to improve guest and team member experiences

WHO ARE WE LOOKING FOR?

We're looking for someone with a passion for food and beverage and at least one year experience in a similar position. Experience in a signature restaurant would be an advantage.

To be successful in this position you will have:

• Guest focus, maintaining the highest standards of authentic service to create memorable guest experiences every time

• Excellent communication skills to create connections with diverse customers and share information clearly

• Great teamwork and a positive attitude

• Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure

• Curiosity in the latest beverage trends, in how these are blended into the menu, and in sharing these with guests using a suggestive sales approach

• Sustainability cautious, following best practices and taking pride telling product and supplier stories

A good knowledge of POS systems would be an advantage. You will be also fluent in English.

USEFUL TO KNOW:

This position is part-time and will require working weekend and evening shifts.

Position requirements also include being able to walk and stand for hours and the ability to lift and carry moderate weights.