Transfers Agent- Service Operations

This role is responsible for managing the end-to-end contract loading process for the worldwide transfers of products.

You will be working in a hybrid model, reporting directly to your manager in Palma. You will also be in ongoing remote communication with our management and commercial team, mostly, based in Brighton.

JOB DESCRIPTION:

• Managing the end-to-end process supplier contract loading process and associated checks (content, availability, rates, etc)

• Effectively managing day-to-day tasks/responsibilities to ensure excellent service provided to relevant departments.

• Working closely with our Operations team to reduce the risk/impact of issues on our customers. (e.g. content modifications, booking migrations, check missing info, …)

• Proactively build strong relationships with sourcing. Working closely to ensure availability and correct product information/display.

• Reporting daily tasks using Salesforce and other internal tools/systems.

• Contribute to the effective overall flow of the business by providing operational support to other departments, such as sourcing, sales, pricing-revenue, and audit team.

Skills needed:

• Minimum of 1 year in a similar role or in related business
• Team spirit
• Interpersonal skills with high-quality written and verbal communication skills
• Previous experience in customer service or B2B/B2C tourism
• Fluent English written and verbal is a must, other languages are a plus.
• Flexibility and ability to adapt to changes.
• Knowledge of MS Office programs