Service Advisor - Ford Northampton

Allen Motor Group are currently looking to employ a Service Advisor to join our Ford dealership in Northampton. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have. This is a full-time permanent position, Monday – Friday with Saturday’s AM on a Rota Basis, 1 in 3, a basic salary of up to £28,000 and an OTE in excess of £34,000 reporting to the Aftersales Manager.

Why Allen Motor Group?

In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:

• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT’s, services and parts
• Life assurance benefit, at no cost to yourself
• Discounted gym membership
• Full training and support to develop and progress your career with Allen Motor Group

Do I need experience?

No! Whilst we welcome applications from those with a background in an automotive service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:

• Excellent organisational and administrative skills
• Great attention to detail
• A background in customer service
• Experience using computer software systems

Key Responsibilities and Duties

As a service advisor you will be expected to be the face and voice of the whole customer experience from the minute a booking is made to when the customer returns to collect their vehicle. After relevant training and ongoing support, you will be expected to:

• Provide exceptional customer service
• Ensuring all recorded information is accurate and stored correctly
• Achieving set performance targets by upselling products
• Ensuring adherence to all GDPR guidelines
• Booking vehicles into the workshop

To be considered for this opportunity please apply now